Our Clients Love Us!

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Heidi was a great realtor- she was very responsive and took us out for a full day to “experiment” in different neighborhoods when we first met her.

            She also handled our situation well and made sure we were able to handle the rather stressful process of buying our first home. We were able to win   our first bid somehow!

Heidi planted the seed in us to be a home owner and she helped us make one of the most important decisions of our life. If it wasn’t for Heidi’s gentle prodding in 1996 to purchase our home in San Francisco, we may have missed the opportunity to have gotten into one of the most lucrative housing  markets in the US. But more importantly, we got into a home that we love in Golden Gate Heights and we are eternally grateful to Heidi!

I could not ask for a better realtor. Heidi is very knowledgeable about the market and seems to have a very good reputation which is VERY valuable! She asked us great questions to identify the ideal properties so we were not wasting our time. She was thoughtful, straightforward and very responsive!  We closed on this house in 21 days and Heidi's guidance helped us in a very competitive situation.

We found Heidi by chance and we're extremely happy with her services. She has extremely good knowledge of the city of San Francisco, the neighborhoods--which are good which are bad etc. Heidi set up a tour for us with just a couple days notice which was extremely thorough and gave us a broad  spectrum of properties and saved us a lot of time. She seemed to know a lot of the other realtors that were showing the properties and it was clear they all had a lot of respect for her. Her follow-up was always prompt and she got back to us quickly on any questions that came up. The closing process went very smoothly also, her communication with the other realtor and the escrow officer was great. Above all she was always pleasant friendly and eager to help--we would use her again in a heartbeat! 

In the sizzling Bay Area real estate market, Heidi Mueller of Engel and Volkers brought sanity and focus to our search. Heidi listened to our wishes, needs, and must haves, and helped steer us to appropriate properties. She kept our spirits up after being outbid a few times, and encouraged us to  persevere. We always felt Heidi had our best interests at heart. After finding the perfect home, Heidi was always available to answer even our most trivial questions and concerns. Professional, communicative, a skilled negotiator, and all around great realtor. Thank you Heidi for going the extra mile for us! We love our new home!

Heidi came into my shop about 3-4 years ago. We got along instantly; I feel that we both thrive off of being genuine and forthright with our clients. She would drop by for assistance and we would talk and compare lives and stories. She knew she could put her trust in my competence 100%.

When it  came my turn to ask her for help with buying a home, I was nervous as can be. I knew I was going to go to Heidi because of our rapport and her attitude. It was a big step for a lifelong renter to make but I told her everything I needed in a new house and, without hesitating, she said she would be able to make it work. We met again and I realized that I trusted her 100% as well and the butterflies in my stomach took a rest finally.

Heidi set her mind to work and negotiated for us a fantastic place that I love coming home to every night. She knew all the signs to look for in choosing a place, and didn't waste time when she discovered a "stinker" of a house that the listings covered up with clever flower arrangements and paint. This happens a lot apparently.

She worked her magic tirelessly and got us a desirable 3br below asking and got a credit from the sellers after close for a renovation we needed after closing. Everything was explained and all the steps made sense. The house closed on time and we were even able to make multiple visits to clarify details and questions we had.

We love our new house and the experience was informative and painless. My goodness give this woman your trust, she will not let you down. Fun fact: She knows all the top players in titles and lenders. Our title broker AND her Mother both bought a house from Heidi. 

I know she'll read this. Hi Heidi. Hope you got a smile on your face right about now. I sure do. :)

We owe so much to Heidi Mueller. It was back in 1990 when Rita and Edward, living then on the 800 block of deHaro Street, started looking for a house to buy. 

Somehow we connect with HEIDI MUELLER...probably it was at an open house one Sunday. 

We explained our wishes, explained our finances -- really, quite limited -- well actually VERY limited. And with her help we started looking. 

We looked at a house over on Liberty, one on Dolores, some on Potrero Hill, some in the Mission. We looked for at least 12 months. Dozens of buildings. Dozens of locations. 

One day there was an open house at 111 Southern Heights. We stopped by and... 

Edward was smitten -- by the view and the amount of space. Rita was less enthralled -- because some of the walls in this modern-architecture building were at strange angles. She thought it would be a real challenge to make this style of room comfortable. 

And, of course, at $775K, the price was WAY out of our range. Remember, that was a LONG TIME AGO! 

And then Heidi started to work her incredible magic. 

A nip here, a concession or two there, a "buyer will carry" note here, and a discount for an incomplete bathroom, and finally, a concession for a loved dining room lamp (which we didn't want anyway), and a much LOWER price was settled. 

Our goal was reached, but now we needed a bank to finance the dream? 

Heidi pulled another rabbit out of her hat! We had to pay down all our credit cards -- no easy feat -- and fill out what seemed like 300 pages of paperwork.

But finally, on 13 October 1993 it was ours! 

Rita and Edward drank champagne sitting on the floor of the great room, looking out the window at the view we've enjoyed for these 23+ years. 

So, if you didn't get the idea yet, we think thatHeidi Mueller is the best real-estate agent in the WORLD!  P.S. We Love Heidi!

Rita Bral

Edward Miller

111 Southern Heights

San Francisco, CA 

I know I could not get my home without her. From our first connection and throughout the buying processes, she paid detail attention to and addressed my unique relocation situation and busy work schedule, and really went to extra miles and worked long hours to get my home closed in a timely manner.  She was always available, prompt, concise in every aspect of the buying processes and also gave me very helpful guide and advice. I would definitely give my highest recommendation to anyone who is looking for a place in SF area. Thank you, Heidi!!!

Heidi knows San Francisco! I'm an active duty military member and my wife is born and raised in SF so we really wanted a place to call our own in the city we love. Heidi was extremely professional and knowledgable of the market. She encouraged my wife and I to go for the place we really wanted,  even though we were scared at first to pull the trigger. She was available when we needed her and responded in a timely manner. She gave excellent advice on neighborhoods and provided recommendations for professionals to close the deal. Her assistant, Julia made all of our paperwork a piece of cake. We had an overall wonderful experience working with Heidi and her team.

I received a recommendation for Heidi through my relocation team when I moved to the SF area. The original realtor I was given was “peninsula specific” and basically refused to show me SF city homes, so I asked for a new realtor—and boy am I so very happy that I did.  

                         From the beginning, Heidi was  great to work with. She listened carefully to me and what I was looking for.  She was available for showings when I was ready.  Heidi was positive, supportive, and always accessible to answer any questions I had throughout the process. Heidi worked tirelessly to show me the right housing match, even given the realities of a challenging SF Market. She gave me advice on neighborhoods, on area amenities, and compared specific homes I was viewing with what I was ultimately looking for, making my decisions more informed and easier. I never felt like she was trying to "sell" me anything, and I felt very confident with the  advice and suggestions she offered.  

                           As I worked with Heidi, it became obvious that she has created and cultivated wonderful relationships with other brokers, which helps immensely in a competitive market. In fact, she fosters warm working relationships with everyone involved in the transaction, and that goes very far in making transactions go smoothly, even with bumps in the road. When there was a surprise eleventh hour complication with the deal, Heidi was right there minute-by-minute, supportive and helpful, offering suggestions, calling in solutions, and literally went the extra mile (or two!) to help save the deal.  

                         Heidi was very quick to respond and helped me find, win, and close on a home in just over 2 months, a stellar achievement in this very competitive SF housing market. Heidi is top notch, and I would recommend her in a heartbeat to anyone looking for an amazing realtor.

It's been a real pleasure working with Heidi and having her guide us on our home buying journey.  Having been in the business for a long time, she is an expert in the ins and outs of what to look for in a house, the buying process, and how to negotiate a good deal.  She has been extremely  responsive to all of of our questions along the way, and even helped us with a number of issues after we purchased our new home.  Overall a very pleasant experience - we highly recommend her!

Heidi was great to work with.  She supported us through the process from beginning to end and made sure we had everything we needed to make it happen.  As a first time home buyer, Heidi prepared us so we were ready to make a great offer and guided us through the loan and closing process.  If it  weren't for Heidi's time and attention to detail, we would have not landed our amazing home.  I would definitely recommend Heidi and would love to work with her again in the future!

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